All of us here at Carolyn Pollack jewelry love hearing from you. We want to know what you like, what we need to work on and any suggestions and/or questions you may have. We listen and we care!
We have read each and every review about our Simply Fabulous bracelet and we thank you for your honesty. While most of you were thrilled with your bracelet, unfortunately, a few of you were not and we apologize for the disappointment.
We stopped production as soon as we were made aware of the quality issue, because your satisfaction is our top priority. The entire Carolyn Pollack company worked together and all has been resolved. We have also extended our Limited Manufacturer Warranty to one year. If you need to return your bracelet, we will repair or replace it at no charge within two weeks. Guaranteed!
I have come to know many of you through Facebook, customer events and emails and I want you to know we appreciate you, your time, loyalty, honesty and the love we share of jewelry. We are family!
Carolyn and Team